Return

Returns

If you are not satisfied with your recent purchase, you have the right to return the product or products..

You can return products within 14 days of receiving the order. This can be done by returning it to our store in Hengelo (OV) or by sending us an email at info@glaravans.com with a request for a return label.

After receiving the return label, you can print it and then stick it on your package. You can quickly and easily deliver the package to a PostNL/DHL parcel point.

Return conditions/cooling off period.

The 14-day cooling-off period gives you the opportunity to undo any impulse purchases. It is therefore not the intention to use the product extensively during the 14 days and then return it. You may test a product and check it for defects; If a chair is not comfortable after a short (indoor) test, you can always return it.

You may therefore not use the products you want to return for more than is necessary to assess them. Products that are returned must be returned undamaged and completely packaged. No stickers or tape may be placed on the original product packaging. It is also important that you include the original invoice and/or packing slip. The product must not show any signs of use.

If the product is damaged, incomplete or returned without original packaging. If the product is custom-made or no longer usable due to hygienic measures, a depreciation will be charged. This is assessed by the returns department within Glaravans. NB! In the event that the product can no longer be sold as new, the depreciation can amount to 100%.%.

View products first?

Our store contains almost all products from our webshop. Here you can view them in detail and ask one of our employees for advice. Of course you can also take them with you!

Refund

After receiving the return shipment, we aim to refund the money within 5 working days. How quickly the money is back in your account often depends on the time & the bank.