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Free shipping from € 89.00 - Also visit our store in Hengelo

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how can I place an order?

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You can place an order by placing an item in the shopping cart via the black button. If you place an order with your own account, this is even faster. You can also order without an account; you only need to enter your shipping details.

How do I cancel my order?

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You can only cancel if your order has not yet been shipped. You can cancel this order by calling, emailing or canceling this order via your account.

If the order has already been shipped, you can refuse it at the door or return it using the return form.

Would you rather speak to someone? Call us on 074-7501156..

If we are not available, we will call you back..

I want to change my address

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Made a mistake in the shipping address. Please contact us on 074-7501156 or info@glaravans.com. We will then try to change the shipping address.

If we are not available, we will call you back..

Moved Then edit your new address in your Glaravans Account..

What if I want to file a complaint?

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First of all sorry! Sorry! We do everything we can to keep you satisfied as a customer, but sometimes something goes wrong on our side, which unfortunately affects you. This should of course not happen!

How further?
We are happy to solve your complaint and that is the fastest by contacting us via 074-7501156 or info@glaravans.com

If we are not available, we will call you back..

We were unable to help you satisfactorily?
You can also submit your complaint to theDisputes Committee Thuiswinkel. You can also submit your complaint to the Disputes Committee via theEuropean ODR Platform.

Where can I find my invoice?

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As soon as we have shipped your order, we always send the invoice as an attachment to the shipping confirmation email. You can also find your invoices at your own Glaravans Account.

If you have just placed the order, please wait for the shipping confirmation; that includes the invoice..

In what ways can I pay?

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At Glaravans you can pay with IDEAL, Bancontact, Mastercard/Visa, PayPall & Sofort.

You pay when ordering the products.

Does Glaravans offer postpay?

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At the moment we do not offer this option. If there is a lot of demand for it in the future, we will also offer this as an option.

Delivery times

Until when can I order to receive the package the next day?

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The following applies to all products offered, with the exception of camping furniture; Ordered before 16.00 on working days, shipped the same day. Depending on the delivery service, the package will often be offered the next day.

What do you have in stock?

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Visit our store where you can see & feel all products. Our stock consists of all our offered products. Due to the limited space, we do not always have everything in stock for camping furniture, but we ship it directly from our supplier.

If you order before 4 p.m., we will ship your order the same day.

Furniture delivery times

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We do not have all our offered camping furniture in stock; these are shipped directly from our suppliers. Usually the rule applies that if you order before 13.00, the furniture will be delivered the next day, if in stock.

We try to deliver the furniture within a maximum of 3 working days unless otherwise indicated.

Delivery

Which countries do you deliver?

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You can have our products delivered throughout Europe. Only for the Netherlands, Belgium & Germany applies that if the order value is above 79.00, we ship for free. The other countries have their own standard rate..

Shipping costs

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The Netherlands:€ 7.95 / Free shipping when the order value is over 89.00 

Belgium:
 € 8.95 / If order value is higher than 89.00 it's free shipping..

germany: € 9.95 / If order value is higher than 89.00 it's free shipping..

Finland/Sweden: € 21.95 / If order value is higher than 269.00 it's free shipping..

Austria, Croatia, Czech Republic, Denmark, France, Greece, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain: € 17.95 / If order value is higher than 269.00 it's free shipping..

We do not ship to the United Kingdom, Switzerland, Norway, Bosnia and Bulgaria.

International Shipping

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It is possible to order at our webshop for international clients. We deliver European wide and accept international payments through credit card and PayPal.

Shipping rates:

The Netherlands:€ 7.95 / Free shipping when the order value is over 89.00 

Belgium:
 € 8.95 / If order value is higher than 89.00 it's free shipping..

germany: € 9.95 / If order value is higher than 89.00 it's free shipping..

Finland/Sweden: € 21.95 / If order value is higher than 269.00 it's free shipping..

Austria, Croatia, Czech Republic, Denmark, France, Greece, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain: € 16.95 / If order value is higher than 269.00 it's free shipping..

We do not ship to the United Kingdom, Switzerland, Norway, Bosnia and Bulgaria.

What delivery services does Glaravans offer?

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At Glaravans you can choose from 3 different parcel services, namely PostNL, DHL & DPD. We ship with PostNL as standard.

There are different deliveries/conditions for each of these parcel services, see below for each parcel service.

Shipping via PostNL

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PostNL delivers 98% of shipments within 24 hours, excluding Sundays & excluding the Wadden Islands.

- PostNL will make a maximum of two delivery attempts.
- If you are not at home both times, you can pick up the package at a collection point in the area up to 7 days after the last attempt.

No signature is required.

Shipping via DHL

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DHL delivers the package to your home within 24 to 48 hours, excluding the Wadden Islands, Monday to Saturday (excluding public holidays). DHL will make one delivery attempt before you can collect the package at a collection point, after which you have 7 days to collect the package.

No signature is required.

Shipping via DPD

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DPD delivers within the package to your home, Monday to Saturday (except public holidays), excluding the Wadden Islands. DPD makes one delivery attempt before you can collect the package at a collection point, after which you have 7 days to collect the package.

No signature is required.

What should I do if I have not received my product?

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Contact us directly via 074-7501156 or info@glaravans.com, and we will immediately find out where your package has gone.

Please state your order number when calling and/or emailing us so that we can serve you faster.

If we are not available, we will call you back. Please note, we often call back anonymously..

How do I change my order?

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You can only change if your order has not yet been shipped. You can change this by calling or emailing us.

If the order has already been shipped, you can refuse it at the door or send it back using thereturn form.

If you would rather speak to someone, call us on 074-7501156..

If we are not available, we will call you back. Please note, we often call anonymously..

Can I also pick up my package at a collection point?

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At the moment we do not offer this option. You can, however, use your track & trace to change the delivery at most of our deliverers to a collection point.

Can I receive my order today?

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Call us directly on 074-7501156 to see if we can arrange something for you; nothing's impossible!

If we are not available, we will call you back..

Can I choose a time slot for the delivery of my product?

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After receiving the Track & Trace code of your package, almost all our deliverers offer an opportunity to check when your package is scheduled for delivery. If this does not suit you, you can simply indicate via the delivery service what suits you better.

How does free delivery work?

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With an order value of more than 89.00, we will ship your package free of charge..

Returns

How can I return?

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If you are not satisfied with your recent purchase, you have the right to return the product or products..

You can return products within 14 days after receiving the order. This can be done by returning it to our store in Hengelo (OV) or simply and quickly via our specialreturn page.

This returns page helps you to register the shipment by means of your zip code and Track & Trace number.

Examples for Track & Trace numbers:

DHL: JVGL0000000000000000
PostNL:
3SYZXG000000000

With the help of these numbers you can easily create your return via our portal. There you can print a return label and then stick it on your package. You can drop off the package quickly and easily at a PostNL/DHL parcel point.

NB! In some cases this may not work. This is mainly for furniture that has been shipped directly from our supplier. Then email us for a return label.

Go directly to our return page.

Do I have to pay anything to return my product?

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Returning your products is free and can be done via ourreturn page based on your zip code or order number.

How soon will I be refunded after returning?

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After receiving the return, we aim to refund the money within 5 working days. How quickly the money is back in your account often depends on the time and the bank.

What are the exceptions to returns?

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The 14-day cooling-off period gives you the opportunity to undo any impulse purchases. It is therefore not the intention to use the product extensively during the 14 days and to return it afterwards. You may test and check a product for defects; If a chair is not comfortable after a short (indoor) test, you can always return it.

You may therefore not use the products that you want to return more than is necessary to assess them. Products that are returned must be returned undamaged and completely packed. No stickers or tape may be stuck on the original product packaging. It is also important that you enclose the original invoice and/or packing slip. The product must not contain any traces of use.

Is the product damaged, incomplete or is it returned without the original packaging. This is assessed by the returns department within Glaravans. NB! in the event that the product can no longer be sold as new, the depreciation can amount to 100%.%.

Want to see products first?

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In our store you can find almost all products from our webshop. Here you can view them in detail and ask advice from one of our employees. Of course you can also take them with you right away!

Can I also exchange?

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You can always exchange a product! This can be done in our store and online by returning the product and ordering the new product in our webshop. You do pay for new shipping costs regardless of the order value.

Guarantee

What kind of warranty do I have?

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You get the legal warranty period with all our products, which means that the product must last as long as you can expect from the product. If something broke quickly or even arrived broken, report it immediately! We will solve everything reasonably.

What do I have a warranty on?

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Warranty varies per item and depends on the price paid, duration of use & the correct use of the product within the stated product specifications.

Call us or email us and we'll see how we can solve it together!

If we are not available, we will call you back..

Can you repair my product?

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Products purchased from Glaravans can always be repaired through us if possible. Send a message with photos and information to info@glaravans.com

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Vacation time!

We are on vacation from August 22 to September 4, so our store is closed! Webshop orders will be shipped on Monday 5 September . From September 5th we will be back for picking up orders and the store will be open again on September 8th. Until then!

Just order!

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