FAQ - Webshop

You can place an order by adding an item to the shopping cart using the orange button. If you place an order with your own account, it goes even faster. You can also order without an account; you only need to enter your shipping information.

Cancellations can only be made if your order has not yet been shipped. You can cancel it by calling us, emailing us, or canceling this order through your account.

If the order has already been shipped, you can refuse it at the door or return it. For a return label, you can send us an email at info@glaravans.com mentioning your order number and reason for return.

Would you prefer to speak to someone? Call us at 074-7501156.

Changes can only be made if your order has not yet been shipped. You can change it by calling or emailing us.

If the order has already been shipped, you can refuse it at the door or return it with a return label, which can be obtained by emailing us with your order number and reason for return.

Would you prefer to speak to someone? Call us at 074-7501156.

Made a mistake in the shipping address? Please contact us at 074-7501156 or info@glaravans.com. We can change the shipping address if the package has not yet been sent.

Moved? Then update your new address in your Glaravans Account.

First of all, our apologies! We do everything we can to keep you as a customer satisfied, but sometimes something goes wrong on our end, which unfortunately affects you. This should not happen.

What’s next?
We would like to resolve your complaint, and the fastest way to do this is to contact us at 074-7501156 or info@glaravans.com

Were we unable to assist you to your satisfaction?
You can also submit your complaint to the Home Shopping Disputes Committee. You can also submit your complaint to the disputes committee via the European ODR Platform.

As soon as we have shipped your order, we always send the invoice as an attachment with the shipping confirmation email. You can also find your invoices in your own Glaravans account.

Did you just place the order? Then please wait for the shipping confirmation; the invoice will be included there.

If it still doesn't work, you can always send us an email .

You can pay at Glaravans with IDEAL, Klarna, PayPal, Google Pay, Apple Pay, Mastercard/Visa.

You check out when ordering the products.

With Klarna payment, you can pay later or pay in installments.

For all offered products, with the exception of camping furniture, the following applies; Ordered before 16:00 on weekdays, shipped the same day.

Depending on the delivery service, the package will often be delivered the next day.

Each product has a stock indication. Most products are in stock or will be shipped within 2 working days.

If you would like to see a product first, you can also visit our store where almost the entire collection is available.

Due to limited space, we do not always have all camping furniture in stock, but we ship it directly from our supplier.

If you order before 4:00 PM, we will ship your order the same day.

We do not have all the offered camping furniture in stock; the furniture that is not in stock will be shipped directly from our suppliers. Generally, the rule is that if you order before 1:00 PM, the furniture will be delivered the next day, provided it is in stock.

We aim to deliver the furniture within a maximum of 3 working days unless stated otherwise.

If you reside in the Netherlands, Belgium, or Germany and have an order value of more than € 89.00, we will ship your package for free.

You can have our products delivered to almost all of Europe. Only for the Netherlands, Belgium & Germany does it apply that if the order value is above € 89.00, we ship for free. The other countries have their own standard rates.

It is possible to order at our webshop for international clients. We deliver European wide and accept international payments through creditcard and PayPal.

Tariffs for shipping:

Netherlands: € 7.95 / Free shipping when the order value is higher than € 89.00

Belgium: € 8.95 / If order value is higher than € 89.00 it's free shipping.

Germany: € 9.95 / If order value is higher than € 89.00 it's free shipping.

Finland/Sweden: € 21.95 / If order value is higher than € 269.00 it's free shipping.

Austria, Croatia, Czech Republic, Denmark, France, Greece, Hungary, Ireland, Italy, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain: € 16.95 / If order value is higher than € 269.00 it's free shipping.

We do not ship to the United Kingdom, Switzerland, Norway, Bosnia and Bulgaria.

At Glaravans, you can choose from 2 different parcel services, namely PostNL & DHL. We standardly ship with PostNL.

For each of these parcel services, there are different deliveries/conditions, see these listed below for each parcel service.

PostNL delivers 98% of shipments within 24 hours, excluding Sunday & excluding the Wadden Islands.

- PostNL makes a maximum of two delivery attempts.
- If you are not home both times, you can pick up the package at a nearby pickup point a maximum of 7 days after the last attempt.

No signature is required.

DHL delivers the package to your home within 24 to 48 hours, excluding the Wadden Islands, Monday to Saturday (excluding holidays). DHL makes one delivery attempt before you can pick up the package at a pickup point, after which you have 7 days to collect the package.

No signature is required.

At this moment, we do not offer this option. However, you can change the delivery to a pickup point via your track & trace with most of our couriers.

Contact us directly at 074-7501156 or info@glaravans.com, and we will immediately investigate the whereabouts of your package.

Please mention your order number when calling and/or in your email so we can assist you more quickly.

After receiving the Track & Trace code for your package, almost all of our delivery services offer an option to see when your package is scheduled for delivery. If this does not work for you, you can easily indicate what suits you better through the delivery service.

Are you not satisfied with your recent purchase? Then you have the right to return the product or products.

You can return products within 14 days of receiving the order. This can be done by bringing it back to our store in Hengelo (OV) or by sending us an email at info @ glaravans.com requesting a return label.

After receiving the return label, you can print it and then stick it on your package. You can quickly and easily drop off the package at a PostNL parcel point.

No, returning is free.

Upon receipt of the return shipment, we aim to refund the money within 5 working days. How quickly the money appears back in your account often depends on the timing & the bank.

The cooling-off period of 14 days gives you the opportunity to undo any impulse purchases. It is not the intention to extensively use the product during the 14 days and then return it. You may test a product and check for defects; if a chair is uncomfortable after a short (indoor) test, you may always return it. 

You may not use the products you wish to return more than necessary to assess them. Products that are returned must be sent back undamaged and in complete packaging. No stickers or tape may be applied to the original product packaging. It is also important that you include the original invoice and/or packing slip. The product must not show any signs of use.

Is the product damaged, incomplete, or returned without original packaging? Is the product custom-made or no longer usable due to hygiene measures? Then a depreciation will be charged. This will be assessed by the returns department within Glaravans. Please note! The depreciation can, in the event that the product can no longer be sold as new, amount to 100%.

In our store, almost all products from our webshop are available. Here you can take a close look at them and ask for advice from one of our staff members. Of course, you can also take them home right away!

You can always exchange a product! This can be done in our store and online by returning the product and ordering the new product in our webshop. You will have to pay for new shipping costs regardless of the order value.

You receive the legal warranty period with all our products, which means that the product should last as long as you can reasonably expect. If something breaks quickly or even arrives broken, please report it immediately! We will resolve everything reasonably.

Warranty varies by item and depends on the price paid, duration of use & the proper use of the product within the specified product specifications.

Call us or email us and we will see how we can solve it together!

Products purchased from Glaravans can always be repaired by us if possible. Please send a message with photos and information to info@glaravans.com