Standard free shipping for NL/BE/DE from € 79,00 - Europe wide from € 249,00

FAQ - Webshop

Ordering and Payment

How can I place an order?

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You can place an order by placing your wanted items in your basket through the black button. If you place an order with your own account, you can pay even faster. It is also possible to order without account, you only need to leave your delivery adress.

How do I cancel my order?

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Cancelling your order can only be done if your order has'not been send yet. You can email or call us if you would like to cancel your order. If the order has been send out, you are always able to decline the package when offered on your doorstep. The package will then return to us.

I would like to change my adress

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Made a mistake in your adress? Contact us through +31 (0)74-7501156 or info@glaravans.com. We will adjust the adress accordingly

Are we unavailable? We will call you back as soon as possible. We speak English, German and Dutch

Moved? Please adjust your adress in your Glaravans-Account.

What if i want to file a complaint?

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First of all, sorry! Sorry! We do everything we can to keep you satisfied, but sometimes things go wrong on our end and unfortunately you suffer the consequences. This should not happen!

What next?
We are pleased to resolve your complaint, and the quickest way to do so is by contacting us on +31 (0)74-7501156 or info@glaravans.com.

Are we not available? Then we will call you back.

Where can I find my invoice?

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Once we shipped your order, you will receive an email including an invoice. You are also able to find your orders and invoices in your Glaravans-Account.

Did you place the order just a few hours ago? Please wait untill the shipment confirmation, this will include your invoice.

Which payment options are available?

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You can pay with IDEAL, Bancontact, Mastercard/Visa, PayPall & Sofort.

Payments can be done when ordering a product.

Does Glaravans offer after-pay?

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We do not offer this at the moment.

Delivery Times

What is the latest time to order to receive my order the next day?

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All products are normally send out the same day when ordered before 16.00. Depending on the country and postal service provider, shipping can take 1 to 14 days.

What do you have in stock?

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All our products in our webshop are in stock, apart from the campingfurniture. We do have the campingfurniture on display, but use the stock of our suppliers. When ordered before 16.00 AMS we ship the order the same day.

Delivery times

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We do not have all our offered camping furniture in stock; it is shipped directly from our suppliers. As a general rule, if you order before 1pm, the furniture will be delivered the next day, if in stock.

We try to deliver the furniture within a maximum of 3 working days unless otherwise stated in the Netherlands, but for other countries a maximum of 14 days.

Delivery

To which countries do you deliver?

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You can have our products delivered all over Europe. Only for the Netherlands, Belgium & Germany applies that if the order value is above € 79,00, we ship for free. The other countries have a minimum of € 249,00 order value to have free shipping.

We deliver to Denmark, Estiona, France, Hungary, Ireland, Italy, Croatia, Latvia, Luxembourg, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech, Sweden, Finland and Lithuania.

Shippingcosts per country

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Shippingcosts for Netherlands, Belgium and Germany

When ordered below € 79,00, Shipping costs are € 6,95.

Shipping costs for Finland and Lithuania are € 19,95 or when your order value is more than € 249,00 for free.

Shipping costs for Denmark, Estiona, France, Hungary, Ireland, Italy, Croatia, Latvia, Luxembourg, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech, Sweden are € 15,95, or when the order value is more than € 249,00 for free.

We do not ship to the United Kingdom, Switzerland, Norway, Bosnia and Bulgaria.

International Shipping

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Shippingcosts for Netherlands, Belgium and Germany

When ordered below € 79,00, Shipping costs are € 6,95.

Shipping costs for Finland and Lithuania are € 19,95 or when your order value is more than € 249,00 for free.

Shipping costs for Denmark, Estiona, France, Hungary, Ireland, Italy, Croatia, Latvia, Luxembourg, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech, Sweden are € 15,95, or when the order value is more than € 249,00 for free.

We do not ship to the United Kingdom, Switzerland, Norway, Bosnia and Bulgaria.

Which delivery services are offered by Glaravans?

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Glaravans offers 3 different delivery services, known as PostNL, DHL and DPD

Each of these delivery services have different shipping terms, which can be partially found below. Please be aware that these delivery services may have different partners in your country.

Sending with PostNL

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We use the Post-NL post-service for the following countries: Netherlands, Belgium, Finland, Italy, Portugal, Slovakia, Spain, Czech.

Please check your local Postal-agency website to find exact delivery details

Sending wtih DHL

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DHL delivers the package to your home within 24 to 48 hours, Monday through Saturday (excluding holidays). DHL will make one delivery attempt before you can collect the parcel from a collection point, after which you have 7 days to collect it.

We send all parcels by registered post, where a signature is required upon receipt.

Sending with DPD

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We use the DPD post-service for the following countries: Denmark, Estonia, France, Hungary, Ireland, Latvia, Luxembourg, Austria and Sweden.

Please check your local DPD website to find exact delivery details

What should I do if I haven't received my products?

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Please contact us directly at +31 (0)74-7501156 or by email info@glaravans.com. We will check where your packages location is.

Please mention your ordernumber when calling or emailing so we can offer a faster and better service.

Are we unable to reach? We will call you back as soon as possible. We speak English, German and Dutch.

How do I change my order?

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Changing the order can only be done when the order hasnt been send out yet. You can change the order by calling or emailing us. If the order has been send already, you can decline the package when delivered at your door. It will then return to us.

Can I retrieve my package at a drop-offpoint?

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When receiving a track and trace code from your shipment, you can adjust the delivery to a local drop-off point.

Is it possible to receive my order today?

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Call us on +31 (0)74-7501156 to see what we can do for you, nothing is impossible! We speak English, German and Dutch. Are we unable to pick up the phone?

We will return your call as soon as possible.

Can I choose a timeframe for my package?

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This depends on the postal-service provider in your country. In most cases you are able to choose or see in which time-frame they plan to bring your package.

How does free delivery work?

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Depending on your country, when you order more than either € 79,00 or € 249,00, we will ship the order for free. Please check if we ship to your country. Generally we ship to Netherland, Belgium and Germany for free above € 79,00 and other countries above € 249,00.

Returns

How can I return my goods?

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Are you not satisfied about your recent purchase? Then you have the right to return your products within 14-days after receiving your order.

You can bring your products back to our store or send them back using our return portal when living in NL, BE or Germany. If you life in another European country and would like to return your products. Please email us. Returncosts from other countries than NL, BE or Germany are for your own costs.

This returnportal helps you to you return the products by using your postalcode & Track and trace number.

Examples for a Track & Trace numbers:
DHL: JVGL0000000000000000
PostNL: 3SYZXG000000000

With the use of these numbers, you are able to send your returns through our portal. Please print out the label and stick it to the package and bring the package to a local drop-off point.

Attention! It is a possibility that in some cases the Track and Trace does not work. Some of our products are directly send out from our supplier, which means the track and trace is not known in our own portal. Please email us for return label.

Go to our returnpage.

Do I have to pay for returning a product?

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Returning a product is free in Netherlands, Germany and Belgium

Please use our Returnportal to send us your returns.

For other countries, please send us an email at info@glaravans.com to return your products. We only accept returns from other countries than NL, DE and BE if the product is faulthy. Otherwise, returncosts have to be paid by yourself.

How quick is the money returned after returning the goods?

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We intend to return the money within 5 working days, after receiving your returned goods. There might be an extra delay when transferring money across borders.

What are the exceptions on returns?

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You are allowed to send any purchased item at Glaravans back within 14 days. These 14-days are not intended to use the product, only to have a test and look at the product. You are allowed to test and check for any defects to what is necessary, but a used product will not be refunded.

Products that are returned have to be undamaged and fully complete returned in their original packaging. It is not allowed to put any stickers or tape on the box; please pack the items carefully. Add the original invoice or package slip so we can refer the products to your order.

Does the product have any damage, uncomplete or does it come back without original packaging? Is it a custom-made product or is it due hygienic reasons not usable anymore? Than we will deduct an amount from the refund. This will be assed by the returnsdeparment at Glaravans. Please be aware that we can deduct up to 100% of the refund if a product remains unsellable after return.

Would you like to see the products first?

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We have displayed almost all products in our store. Here you are able to check for quality and to match stylings or receive recommendations from our staff. You are able to shop the products directly and take them with you.

Is it possible to switch products?

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You are always able to switch products. This can be done in our store or by returning the product by sending it back. Returns are free in Netherlands, Germany and Belgium, but you do have to pay for the new sendcosts despite the order value. Switching the products from other European countries is only possible with an extra shipping payment. Please contact us for more information.

Warranty

What kind of warranty do I have?

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With each product comes the Dutch legal warranty, which means that the product should last a minimum amount of time as to what you can expect. Has something broken quickly or even has been send to you without ever working properly, we will make sure a suitable solution comes your way.

On what do I have warranty?

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Warranty differs each product and depends on the paid price, use and use within the product specifications. Please call or email us to see how we can fix your issue. We speak English, German and Dutch.

Are you able to repair my products?

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Products bought at Glaravans can be repaired if the product has the possibility to do so. Some products are simply unable to be repaired; then we will have a look at a warranty. Please send us an email with your complaints to info@glaravans.com

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