General terms and conditions
NB! We have terms and conditions for our Custom-Made caravans and for our Online store.
You will find the conditions for our Custom-Made under the webshop.
Terms and Conditions
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion right of withdrawal
Article 9 - The price
Article 10 - Conformity and guarantee
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, cancellation and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or different provisions
Article 1 - Definitions
In these terms and conditions the following definitions apply:
Reflection time : the period within which the consumer can make use of his right of withdrawal;
Consumer : the natural person who does not act in the course of a profession or business and who enters into a distance contract with the entrepreneur;
Day : calendar day;
Duration transaction : a distance contract with regard to a series of products and/or services, of which the delivery and/or purchase obligation is spread over time;
Durable data carrier : any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal : the option for the consumer to cancel the distance contract within the cooling-off period;
Model form : the model withdrawal form that the entrepreneur makes available that a consumer can fill in when he wants to make use of his right of withdrawal.
Entrepreneur : the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract : an agreement in which, in the context of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
Remote communication technology : means that can be used for concluding an agreement, without the consumer and entrepreneur meeting simultaneously in the same space.
Terms and Conditions : the present General Terms and Conditions of the entrepreneur.
Article 2 - Identity of the entrepreneur
Glaravans, represented by Mr E. Baas.
Pakhuisstraat 8 / 7553 GX / Hengelo (OV)
Phone number: 074-7501156
Email: info @ Glaravans.com
Chamber of Commerce number: 73598658
VAT identification number: NL001562284B55
Article 3 - Applicability These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders between the entrepreneur and consumer. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer. notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise. in the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions. If one or more provisions in these general terms and conditions are at any time wholly or partially void or destroyed, the agreement and these terms and conditions will remain in effect for the rest and the relevant provision will be replaced by a provision in mutual consultation without delay. scope of the original zov approached as much as possible. Situations that are not regulated in these general terms and conditions must be assessed in the spirit of these general terms and conditions. of these terms and conditions.n.
Article 4 - The offer If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur. All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement. Images accompanying products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors correspond exactly to the real colors of the products. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in the
in particular: the price including taxes; any shipping costs; the manner in which the agreement will be concluded and which actions are required for this; whether or not the right of withdrawal is applicable; the method of payment, delivery and execution of the agreement; the term for acceptance of the offer, or the term within which the entrepreneur guarantees the price; the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular base rate for the means of communication used; whether the agreement will be archived after its conclusion, and if so, how it can be consulted by the consumer; the way in which the consumer, before concluding the agreement, can check and, if desired, restore the data provided by him in the context of the agreement; any other languages in which, in addition to Dutch, the agreement can be concluded; the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and the minimum duration of the distance contract in the case of a long-term transaction. Available sizes, colors & types of materials.
Article 5 - The agreement Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of the offer and compliance with the associated conditions. If the consumer has accepted the offer electronically, the entrepreneur immediately confirms electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures to this end. for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons, or to attach special conditions to the execution. The entrepreneur will provide the consumer with the product or service. send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier: the visiting address of the establishment of the entrepreneur where the consumer can go with complaints; the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; the information about guarantees and existing service after purchase; the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already has provided to the consumer before the execution of the agreement; the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration. In the event of a long-term transaction, the provision in the previous paragraph only applies to the first delivery. sufficient availability of the products concerned.
Article 6 - Right of withdrawal
When delivering products:
When purchasing products, the consumer has the option to dissolve the agreement without stating reasons during 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receipt of the product. The consumer must make this known by means of the model form. After the consumer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment. If, after expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal resp. has not returned the product to the entrepreneur, the purchase is a fact.
When providing services:
When providing services, the consumer has the option to dissolve the agreement without giving any reason for at least 14 days, commencing on the day of entering into the agreement. To make use of his right of withdrawal, the consumer will refer to the reasonable and clear instructions provided to the entrepreneur with the offer and/or at the latest upon delivery.
Article 7 - Costs in case of withdrawal If the consumer makes use of his right of withdrawal, the maximum costs of return will be for his account, unless stated otherwise. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the web retailer or conclusive proof of complete return can be submitted. Repayment will be made via the same payment method used by the consumer unless the consumer expressly gives permission for another payment method. In the event of damage to the product due to careless handling by the consumer himself, the consumer is liable for any loss in value of the product. this must be done before concluding the purchase agreement.
Article 8 - Exclusion right of withdrawal The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has stated this clearly in the offer, at least in time for the conclusion of the agreement. Exclusion of the right of withdrawal is only possible for products: which have been created by the entrepreneur in accordance with the consumer's specifications; which are clearly personal in nature; which by their nature cannot be returned; which can spoil or age quickly; the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence; for loose newspapers and magazines; for audio and video recordings and computer software of which the consumer has broken the seal. for hygienic products of which the consumer has broken the seal. Exclusion of the right of withdrawal is only possible for services: concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period; the delivery of which has started with the express consent of the consumer before the cooling-off period has expired; concerning betting and lotteries.
Article 9 - The price During the period of validity stated in the offer, the prices of the products and/or services offered are not increased, except for price changes as a result of changes in VAT rates. fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices stated are target prices are stated in the offer. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: they are the result of legal regulations or provisions; whether the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect. The prices stated in the offer of products or services include VAT. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.en.
Article 10 - Conformity and Warranty The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the statutory provisions and/or usability existing on the date of the conclusion of the agreement. or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months after delivery. The products must be returned in the original packaging and in new condition. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products. The warranty does not apply if: The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties; The delivered products have been exposed to abnormal conditions or are otherwise carelessly treated or contrary to the instructions of the entrepreneur and/or have been treated on the packaging; with regard to the nature or quality of the materials used.
Article 11 - Delivery and execution The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services. The place of delivery is the address that the consumer has made known to the company. With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs. The consumer is not entitled to compensation. All delivery times are indicative. The consumer cannot derive any rights from any stated terms. Exceeding a term does not entitle the consumer to compensation. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but at the latest within 14 days after dissolution. an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded. The costs of any return shipment are for the account of the entrepreneur. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and announced to the entrepreneur, unless explicitly stated otherwise. made an agreement.
Article 12 - Duration transactions: duration, cancellation and extension
The consumer can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services, with due observance of the agreed cancellation rules and a notice period of no more than one month. an agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, can be terminated at any time by the end of the fixed term, with due observance of the agreed cancellation rules and a notice period of no more than one month . The consumer may terminate the agreements referred to in the previous paragraphs: at any time and not be limited to termination at a specific time or in a specific period; at least cancel in the same way as they entered into by him; always cancel with the same notice period as the entrepreneur has stipulated for himself.
An agreement entered into for a definite period and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period. and which extends to the regular delivery of daily news and weekly newspapers and magazines are tacitly renewed for a fixed term of a maximum of three months, if the consumer can cancel this extended agreement by the end of the extension with a maximum notice period one month. An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month and a notice period of a maximum of three months in the event that the agreement extends to the settled, m ar less than once a month, delivery of daily, news and weekly newspapers and magazines. An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.
Article 13 - Payment Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1. In the event of an agreement to provide a service, this period starts after the consumer has received confirmation of the agreement. The consumer has the obligation to immediately report inaccuracies in payment details provided or stated to the entrepreneur. to charge the consumer reasonable costs made known.
Article 14 - Complaints procedure The entrepreneur has a sufficiently published complaints procedure and handles the complaint in accordance with this complaints procedure. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months, after the consumer has discovered the defects. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure. In the event of complaints, a consumer must first turn to the entrepreneur. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr). A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.
Article 15 - Disputes Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply. Even if the consumer lives abroad. The Vienna Sales Convention does not apply.
Article 16 - Additional or different provisions
Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.
For Custom-Made caravans
The salesman; Glaravans, with its registered office in Hengelo (ov), the Netherlands, user of these terms and conditions of sale.
The buyer: the person on whose behalf or for whose account, or with whom a purchase agreement is concluded for the delivery of goods and/or the provision of services.
Quote and term
Quotations issued are given electronically, in writing or orally and are valid for 14 days. By agreeing to the quotation, you also agree to the general terms and conditions as stated here in this document.
The stated price and term are approximate, unless the buyer and seller agree on a fixed price and/or term. If the approximate price quoted is exceeded or is likely to be exceeded by more than 5%, the seller must contact the buyer to discuss the additional costs. Prices include VAT unless otherwise stated.
Upon agreement of a quote for a Custom-Made Glaravan, a deposit of 500,- is made by the buyer(s) to start the design process. This amount will be deducted from the final invoice. This amount will not be reimbursed if the buyer(s) drop out prematurely, regardless of the circumstances..
Agreement / Agree
With a Custom-Made Glaravan, the entire design is reviewed and signed for approval before the start of the construction of the Glaravan. The contract consists of two parts; Contract Part A in which the technology is determined and contract part B, in which the interior is determined. Upon signing, the buyer agrees to the design as outlined on paper, along with the samples/samples shown that correspond to the materials used in the Glaravan.
Agreement content Custom-Made Glaravans
Selected colors & interior parts
Selected Fabrics, Seats & Mattresses
Samples/Samples of various materials
The buyer is expected to have studied the seller and to have a good idea of the expected quality and to agree to this.
When signing the agreement, the reflection period of 14 days expires. In case of cancellation during the period of the agreement to delivery, the seller reserves the right to 60% of the deposit.
In the case of Custom-Made Glaravans, there are four moments of payment.
1. The waiting list deposit of 500,-, deducted from the final invoicer
2. When signing the agreement contract part A Technique is a deposit of 40% of the total amount.
3. When signing the agreement contract part B Interior is a deposit of 20% of the total amount.
4. Upon completion, the last 40% of the total amount will be paid with the waiting list invoice of 500, - deducted..
5. For each invoice, the amount is expected to be credited to the seller's account within 7 days of the invoice date, details of which can be found in this document.
6. Special situations such as import/export, the purchase of a specific caravan and the costs of these situations are specifically stated in the contract and have a possible fifth separate payment.
Changes in taxes, excise duties and similar government levies are passed on at all times in both the fixed and non-fixed price.
The seller has the right to make adjustments or changes if an order cannot be carried out entirely in accordance with the agreement. In case of additional costs, this is in consultation with the buyer.
Exceeding the delivery term An expected delivery date is stated in the agreement. The seller has the right to exceed this delivery date. Exceeding the delivery date is always done in consultation with the buyer.
Delivery always takes place at Glaravans in Hengelo (OV). Immediately after delivery, the customer bears the risk of all direct and indirect damage caused to or by the delivered item or parts thereof.
So that it is difficult for the buyers to estimate upon delivery whether the product fully works and satisfies, the buyers have the right after delivery of the Custom-Made Glaravan to return to Glaravans once with the caravan to make adjustments and to correct possible errors. to get the caravan. Glaravans does not charge any costs for this.
Retention of title
The Glaravan or other item to be built remains the property of the seller, as long as the buyer has not paid in full all that he owes under the purchase agreement.
Right of retention
The seller can exercise the right of retention on the caravan if and for as long as the seller does not pay or does not fully pay the costs of the work on the caravan or item; the buyer does not pay or does not fully pay the costs of previous work performed by the seller on the same caravan or item.
The seller provides warranty under the following conditions:
1. The guarantee is provided by the seller with effect from the invoice date of the last payment for delivery. The warranty applies to the purchaser and not to successive assigns.
2. The warranty of these parties, as well as their warranty conditions, apply to all third-party equipment supplied by the seller. These instructions and manuals are supplied with the caravan or case.
3. The seller provides a 36-month warranty on the interior and (if applicable) watertightness of the caravan or property.
4. The watertightness guarantee only remains valid with an annual watertightness check during the warranty period. This must be performed by Glaravans in Hengelo.
5. The seller provides a 36 month limited warranty on the undercarriage/chassis of the caravan. In case of damage and incorrect use, it will expire.
6. Repairs or replacement of parts during normal customary maintenance, insofar as not resulting from the defective performance of the maintenance performed by the seller before delivery, are not covered by the warranty.
7. Also not covered by the warranty are defects that are the result of intent, misuse, or repairs that have not been carried out in the seller's company or on its behalf.
8. Defects that arise outside the European Economic Area are not covered by the guarantee, unless the buyer can prove that the defects are not caused by circumstances that differ from the European Economic Area there (inferior roads, etc.). In the event of a lifting roof, no guarantee is given on the tent canvas.
9. The buyer must always contact the seller for the implementation of the warranty, unless the need for immediate repair has arisen elsewhere and this can be demonstrated by the buyer on the basis of the data and/or information provided by the repairer. by the broken parts. If repair takes place in the Netherlands/Belgium/Luxembourg/Germany, this must always be carried out by Glaravans in Hengelo. The costs of repairs carried out elsewhere will only be reimbursed in consultation before the repair takes place at the price level applicable in the seller's company.
10. The warranty lapses if the buyer does not notify the seller soon after the defects have been discovered.
11. The warranty lapses if the seller is not given the opportunity to remedy the defects as yet.
12. Warranty work that is not performed by the seller itself will not be reimbursed unless otherwise agreed in writing
13. The seller is not liable for work already performed by the buyer
Condition of the selected caravan
When agreeing for a custom-made Caravan, the buyers observe the following;
1. If the seller cannot obtain specific parts for the caravan, he will look for the most suitable solution and apply it.
2. The condition of the exterior of the caravan, taking into account dents, caravan specific parts and special shapes, can never be restored to new condition. The buyer is aware that the seller is working with an old caravan and always retains minor visual defects..
3. The customer is aware of the fact that caravan windows, with the exception of single-glazed windows, are reused; the condition of the windows before the renovation remains the same unless otherwise stated in the contract. In the absence of windows in the selected caravan, the seller has the right to pass on the windows as an additional cost to the customer. When windows become defective during the renovation process, the seller must reimburse the buyers.
4. The undercarriage is at all times completely renovated and where possible modernized, depending on the wishes of the buyers and/or for possible export.
Dissolution & Force Majeure
If the seller is (temporarily) unable to deliver due to circumstances or force majeure, a suitable solution will be sought. This can take the form of postponing delivery, outsourcing production to third parties or canceling the purchase. In none of the cases can the seller be held liable in any form or up to any amount to pay compensation. Force majeure on the part of the seller in any case includes:
- the circumstance that the seller does not receive a performance, which is important in connection with the performance to be delivered by itself, or does not receive it on time or properly
- strikes, disasters, wars, fire & pandemics.
- government measures that prevent the seller from fulfilling its obligations on time or properly.
The purchase agreement, agreed in Article 3, will be dissolved without judicial intervention after a written statement at the time when the customer is declared bankrupt, applies for a provisional suspension of payments or by attachment, placing under guardianship or otherwise the authority to dispose of his assets or a part thereof, unless the trustee in bankruptcy or administrator guarantees the fulfillment of the obligations arising from this purchase agreement.